Refund policy

🍬 Note Candy Return & Refund Policy

We want you to shop with peace of mind. If your order isn’t perfect, we’ll do everything we can to make it right. That’s why we offer a 30-day return window—you’ll have 30 days after receiving your order to request a return.

✅ Return Eligibility

To qualify for a return:

  • Items must be in the same condition you received them—unworn/unused, with tags attached, and in the original packaging.
  • Please keep your receipt or proof of purchase.

✨ Important: Personalized and custom-made items are created just for you. These can only be returned if they arrive damaged or defective.

📦 How to Start a Return

It’s simple! Just email us at care@notecandygifts.com and we’ll guide you.

  • If your return is approved, we’ll send you a prepaid shipping label and clear instructions.
  • Items sent back without contacting us first cannot be accepted.

🚨 Damages & Issues

Please check your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us right away so we can make it right.

🚫 Items We Can’t Accept

Some items cannot be returned, including:

  • Perishables (food, flowers, plants)
  • Custom or personalized products
  • Personal care goods (like beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards
  • If you’re unsure whether your item qualifies, just ask—we’re happy to help.

🔄 Exchanges

Need something different? The fastest way is to return your item and place a new order once the return is approved.

💵 Refunds

  • Once we receive and inspect your return, we’ll let you know if your refund is approved.

  • Approved refunds will be sent back to your original payment method within 10 business days.

  • Please note: your bank or credit card company may take additional time to process the refund.

  • If it’s been more than 15 business days since approval and you haven’t received your refund, contact us at care@notecandygifts.com.

✨ At Note Candy, our goal is always to keep your experience sweet, simple, and stress-free. If you ever have questions about your order, we’re here to help.